Get in Touch With Us
Got a question about something you've read on this site, or noticed a detail that needs updating? This page explains how to reach us, what sort of enquiries we handle, and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the quickest and most reliable route to our team. Send your message to [email protected] and a real person will read it and reply, usually within two working days. We do not rely on automated replies to close out enquiries.
If you can, tell us upfront what your message relates to — a specific casino review, a bonus offer, a payment method, or something more general about how we assess sites. It helps us route your message to whoever can answer it best and cuts down on back-and-forth.
What We Can Help With
We hear from a wide range of readers, from people comparing casinos not on Gamstop for the first time to those who have used offshore sites for years. Common reasons people get in touch include:
- Questions about a listed brand — If you want more detail on any of the operators we cover, including terms attached to a welcome offer or the payment methods a site accepts, ask us directly.
- Corrections and updates — Bonus terms, licensing details and payment options at casinos not on Gamstop change frequently. If something looks out of date, we want to know so we can check it.
- Feedback on how we rate and rank sites — Our ranking approach looks at factors such as licensing, game range, payment support and how clearly bonus terms are presented. If you think we have missed something relevant, tell us.
- Questions about Gamstop and self-exclusion — We are not able to give personal advice on self-exclusion decisions, but we can point you toward general information on how UK self-exclusion schemes work and what casinos outside that scheme look like by comparison.
- Partnership or editorial enquiries — If you represent an operator or a support organisation and want to discuss working with us, introduce yourself and outline what you have in mind.
- Support and wellbeing concerns — If you or someone close to you would benefit from independent gambling support resources, mention this in your message and we will point you toward organisations that can help.
What to Include in Your Message
A short, clear message gets a faster answer than a long one. It helps if you include:
- The name of the casino or page your question relates to, if applicable.
- What you have already checked or read, so we do not repeat information you already have.
- Any specific detail you need clarified, such as a wagering requirement, withdrawal limit or accepted payment method.
We keep our reviews on this site, including the current list of trusted casinos not on Gamstop, updated as terms change, so checking there first can sometimes answer your question before you even need to write in.
How We Handle Your Enquiry
Every message is read by a member of our editorial team, not screened purely by a bot. We aim to respond within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person on our side, we will let you know if it's going to take longer than usual rather than leaving you waiting without word.
We do not ask for payment details, account passwords or verification documents through this contact form, and we would never request them by email either. Genuine gambling operators and support organisations follow the same rule, so treat any message asking for this kind of information with caution.
A Note on Independence
This site earns commission when readers sign up through some of the links we publish, but that relationship never decides how a casino is rated or where it sits in our comparisons. If you spot anything that reads more like an advert than an honest assessment, tell us — we would rather fix it than leave it standing.
Thanks for taking the time to read this far. Whatever the reason for getting in touch, we look forward to hearing from you, and reminder that everything on this site is intended for readers aged 18 and over.